Overview
Manger – Project (Saudi National) Jobs in Dammam at Enova by Veolia
Title: Manger – Project (Saudi National)
Company: Enova by Veolia
Location: Dammam
Note: Candidates with Airport Experience will be considered for this role.
Job Purpose:
Implementing best customer, subcontractor and supplier relationship management, maintain high customer satisfaction, and help achieve Enova business objectives.
Key Accountabilities:
Strategy Development & Implementation
Provide inputs to the development of the overall Site Operations strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company.
Assisting the Contracts Manager to Deliver the Operations Management strategy for Contractual Sites in the portfolio of assets while ensuring contractual commitments are successfully met.
Leadership
Manage the effective achievement of the business unit’s objectives through leading the Facilities and Operations team in the assigned project, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.
Organization Structure
Contribute and assist the director of operations in defining an optimum structure for the business unit/ division so that resources are optimally utilized, and communication takes place in an efficient manner.
Budgets & Plans
Ensure the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
Operations & Facilities Management
Attend all coordination meetings with the client, tenants and contractors to cope with all HSEEQ, Administration, Human Resources and Public Relations business unit’s and daily activities to be inline with company policy and the project requirement.
Monitor resource utilization to ensure that the right number and talent is available for running, accomplishing targets, improving customer satisfaction, and achieving business objectives.
Assisting the Contracts Manager in Monitoring and controlling the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).
Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
Customer Relationship & Management
Manage customers’ expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers’ issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical,…
