Manager Patient Experience Jobs in Abu Dhabi Emirate at Reem Hospital

Title: Manager Patient Experience

Company: Reem Hospital

Location: Abu Dhabi Emirate

Basic Purpose of the role

Responsible for planning, directing, organizing and coordinating the overall activities and functions of the patient experience department/section. This responsibility requires achieving and maintaining professional standards within the department, ensuring the efficiency and quality of services provided and proper delegation and supervision of daily departmental/sectional tasks and duties.

Key responsibilities of the role

Setting up of the long term plan for the overall functioning of the patient experience department

Directing and recommending appropriate departmental goals, objectives, systems, programs and priorities

Proposing modifications to the existing departmental structures

Creating department plans, annual budget and performance measurement metrics using fact based methodology and appropriate benchmarking

Monitoring and keeping expenditure within budget

Overseeing the administration of the department/section, including performance evaluations, personnel-related issues and hiring and directing key program staff

Ensuring facility achieves key performance targets; in particular targets associated with length of stay and patient satisfaction

Ensuring the timely production of required reports to include departmental performance and productivity statistics

Ensuring that facility mission and strategic goals are integrated in all departmental/sectional programs

Providing leadership, guidance and support to the team in a manner that promotes collaboration, open communication, creative problem-solving and professional development

Working effectively with the leadership incorporating best practices within facility

Organizing the entire departmental/sectional structure

Checking workload, ensuring performance management, day to day supervision, training and orientation of the staff

Receiving reports from Managers to ensure all patients’ needs are being met according to the facility regulations

Building and maintaining good relationships with all facility departments/sections to ensure patient satisfaction

Providing support to clients through the development of new programs reflecting best global and regional practices

Providing consultative services to the facility’s leadership and employees on all related matters, including involvement in actual working of the department for monitoring the customer service levels

Representing the Patient Experience department/section in meetings and conferences related to patient experience

Carrying out any other duties as assigned within the overall context and limits of this job description

Other responsibilities

Ensuring patients’ needs are central to the service and that appropriate and timely information is provided to all patients, and their relatives

Reviewing regular facility survey result trends and ensuring results are communicated and incorporate into process improvement initiatives

Maintaining collaborative and effective relationships with other key management personnel and keeping abreast of significant economic, social and technical trends, and regulatory guidelines, which may influence assigned patient services and/or the facility

Building key partnerships within the organization in pursuing client-centered, comprehensive, integrated systems of care

Liaising with clinical departmental/division heads and other appropriate facility personnel to ensure teamwork in the coordination and integration of service delivery

Participating on committees, to monitor and review activities and systems and to …

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About Reem Hospital