Mailroom Agent Jobs in Jeddah at DHL Express
Title: Mailroom Agent
Company: DHL Express
Saudi Arabia-Western Province-Jeddah | Full-time | Permanent | Standard
To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLA’S agreed and the direction of the Mailroom supervisor and Manager.
Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.
Collection and Delivery
Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
Reporting / Documentation
Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
Quality of Service
Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
Sales and Customer Service
Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
Sporh & SPR
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
DEGREE OF SUPERVISION
Courier Leader and Supervisors.
High Secondary Education.
2 years service based experience with valid driving license.
3.3 Technical Knowledge/Skills
Good command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.
Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.
Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.
Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.
Posting Legal Entity SNAS Postal Est.