Mailroom Agent Jobs in Jeddah at DHL Express

Title: Mailroom Agent

Company: DHL Express

Location: Jeddah


Saudi Arabia-Western Province-Jeddah | Full-time | Permanent | Standard

Role Purpose

To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLA’S agreed and the direction of the Mailroom supervisor and Manager.

Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer

Reporting / Documentation

Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.

Quality of Service

Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.


Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.

Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments

Sporh & SPR




Dealing with aggressive situations, traffics problems, collecting and securing cash collections.


Courier Leader and Supervisors.


3.1 Education

High Secondary Education.

3.2 Experience

2 years service based experience with valid driving license.

3.3 Technical Knowledge/Skills

Good command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.

Planning Organizing

Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.


Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.


Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.


Posting Legal Entity SNAS Postal Est.

About DHL Express