Lobby Ambassador Jobs in Dubai – UAE at Accor
Title: Lobby Ambassador
Location: Dubai – UAE
Type: Full Time
Category: Hotel, Hospitality/Catering
This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind. THE HYDE DUBAI Hyde Hotels, Resorts & Residences, part of the world-leading Accor group today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.
Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world. Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo MediterrÃ¡neo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern.
Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio.
The Position To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY
ROLES & RESPONSIBILITIES
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service Meet and greet VIP guests personally Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Participate in regular meetings for all Guest Relations team members to facilitate communications and smooth operations Adhere to OH&S policies and procedures Performs related duties and special projects assigned PERSONAL ATTRIBUTES Strong written and verbal communication skills in English
Able todevelop rapport with colleagues and management staff
Ability towork cohesively with co-workers as part of a multi-cultural team
Ability tofocus attention on guest needs, remaining calm and courteous at all times
Ability topromote positive relations with guests and patrons
Able toexercise good judgment with difficult guests QUALIFICATIONS Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
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