Lead – ICT Customer Cloud Jobs in Dubai – UAE at Du

Title: Lead – ICT Customer Cloud

Company: Du

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech, Software Development

Position:  Lead – ICT Customer Cloud.1

The purpose of this position is to direct and manage the Cloud Command Centre Operations team for du’s Customer Cloud and Smart City Operation’s Service Delivery Platform (SDP). The job holder needs to ensure that services are provided according to the agreed contract, SLA, and quality.

The job holder needs to manage a team of experts in Cloud, Kubernetes, Network, Storage, Oracle and other infrastructure components. Hence he needs to have a technical background as well as team management and leadership skills.

This position includes working with Enterprise customer in optimizing, and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.

This work is managerial in nature and needs to coordinate with other senior managers and below and may require discussions, negotiations up to Senior Director levels.


Knowledge and skills:

Language proficiency in the following languages – English

Must havehands-on experience in VMware infrastructure

Must haveknowledge in different technologies such as Microsoft, SQL Server, Oracle, OpenStack, NSX, Kubernetes platform…

Must haveknowledge on using the following tools:
Manage Engine, HP SM or similar ticketing tools

Must beable to work effectively in a 24 x 7 x 365 environment

Monitoring all day to day activities

Plan and perform on-job training whenever required

Experience ofdealing with customers, specialists and service providers

Good conflict management, analytical skills, problem-solving skills, and organizational skills

Be customer service-minded and focus on solution providing

Ability tocommunicate effectively and clearly

Provide comprehensive solutions

Be self-motivated and take initiative

Ability torespond positively to working in a pressured environment.

Work well with a team and be co-operative

Ensure the operations and network KPIs are met with the highest quality and standards

Ability tohandle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.

Be flexible and adjust to changing business needs and environment

Excellent oral and written communication skills.

Strong reporting and communications skills

Minimum Education:

Master Degree in Computer Science or Information Systems

International Certifications (MCSE / MCP /CCNP certification preferred)

Minimum Experience

Minimum 15 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)

Minimum 5 years in Virtualization Platform and Public Clouds

Minimum 2 years of experience in managing a team

Solid hands-on experience maintaining IT systems and Cloud environment

Solid experience maintaining and applying security policies and procedures

Solid experience in supporting, maintaining, and troubleshooting servers


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