Overview

Kofax Administrator Jobs in Dubai – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Title: Kofax Administrator

Company: SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Location: Dubai – UAE

Type: Full Time


Category: IT/Tech, Software Development

Job Description

In this role, the successful candidate will Support, Manage day to day operation required by the Organization on Kofax related technologies

Hands on Kofax TotalAgility, KTM, Capture, Analytics, and Kapow

Implements new functionality for departments not currently utilizing Kofax.


Adds new standard form types and able to test any modifications needed from IT.

Creates and maintains the Benchmark feature in KTM

Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.

Resolves complex software application issues escalated by users

Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service.

Engages appropriate IT and business resources to add, enhance, or change scripts in KTA.

Identifies and recommends system efficiency updates or modifications to reduce user issues.

Fully documents each issue and resolution using the incident tracking system.

Apprises team, peers, and management of any additional support issues in a clear and timely manner.


Documents processes and procedures for training Operations leadership team and end users.

Active participation in the operations, support and maintenance of all aspects of imaging or scanning practice

Maintain proper requirements and defect process and procedures for the network environment

Management of the KOFAX workstations and scanners capacity

Development of batch classes and delivery utilities a MUST

Monitoring of scanning workflow and identify bottlenecks

Monitoring of batch classes and support failed batches

Coordinate efforts with support on issues

Manage local data distribution with Enterprise operations

Coordination of patches / upgrades for software / hardware as required

Perform required scanner maintenance

Coordinate Scanner support with vendor

Standard imaging reports for division

Communicate in writing weekly status of environment

Manage of KOFAX services,(PDF, Release, OCR) and recommend changes

Manage disk space requirements and scanning policy retention

Maintain local required local imaging supplies

Coordinate with Enterprise development team all upgrades

Coordinate with Enterprise development team on all hardware and software modifications.

Exposure to support process.

Management consulting experience

Experience on Mainframes, MQ series, Java, J2EE, Unix Scripting.

Familiarity with supporting J2EE applications that use WebSphere and Apache Webserver.

Providing a support in RPA platform set-up, Sizing, Infrastructure recommendation, Software Installation and Configuration

Robot Performance Monitoring in Control Room, Provision and scheduling of bots, connect with IT team and business team to liaison and rectify any issues with RPA platform

Work Queue and Session Management, Controlling process, Scheduler, Handover from Development to Production

Identifying and communicating the technical infrastructure requirements.

Problem solving issues that arise in day to day running of Bots and providing timely responses and solutions as required.

Communicating with Kofax software related issues with Kofax Support.

Supporting the Operational Teams during the UAT and rollout phases.

Requirements

Certification on Kofax Products

2-5 years of demonstrated experience developing and maintaining…

 

About SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC