Job Opportunity for Call Center Agents Jobs in Dubai at Adecco Middle East

Title: Job Opportunity for Call Center Agents

Company: Adecco Middle East

Location: Dubai

Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes outsourcing, temporary and contract staffing as well as permanent recruitment. For our client, based in Dubai, UAE, we are looking for enthusiastic candidates to provide the highest level of services and solutions to customers with an aim to achieve maximum customer satisfaction across touchpoints within the customer journey. Adecco is searching for motivated candidates for the following.

*This is a temporary staffing position based in Dubai. Due to nature of role, we are seeking Arabic speaking candidates. This is a temporary contract for a duration of 2 months only.

Position: Call Center Agent

Job Location: Dubai, UAE


Desirable experience in Customer Service Industry

High School Certificate

Active user of MS Office package (Outlook, Word, Excel etc.)

Fluency in English & Arabic language is mandatory

Graduate with 1-2 Years of experience in customer service role of managing various tasks

Job Overview:

Contact Center Executive is expected deliver exemplary customer experience, provide premium customer experience by building customer trust and cultivate a culture of simple, friendly and helpful Customer Service.

Responsibilities and Duties:

Be the voice of the organization and assist customers who call on toll free number. Take inbound calls from customers to assists with various customer concerns and track the interactions

Attend and resolve customer enquiries and complaints received from various channels like calls, emails, chats and social media

Raise complaint/feedback tickets to management team for further action and to avoid similar incidents in the future and ensure closure of the complaint raised by following the SOP

Register customers online and handle related queries.

Assist and educate customers before or during any promotional campaigns.

Business queries, reviews and comments

Prepare daily reports on performance

Work in 24/7 work shift

If you are interested in this position, please click theAPPLY NOWbutton for immediate employment consideration.

We regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco Middle East is an Equal Opportunities Employer based in Dubai and Abu Dhabi and offers HR solutions for Permanent Recruitment, Emiratization, Executive Search, IT Outsourcing, Temporary Staffing, Visa and Payrolling, PRO services, Adecco Onsite, Assessment Center and Global Mobility business. The Adecco Group is a Fortune Global 500 company headquartered in Zurich, Switzerland and powered by nine global brands: Adecco, Adia, Badenoch & Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional and Vettery.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information, kindly visit https://www.adeccome.com/privacy-policy/ for more information.

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About Adecco Middle East