IT Support Specialist Jobs in Abu Dhabi – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC
Title: IT Support Specialist
Company: SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC
Location: Abu Dhabi – UAE
Type: Full Time
Category: IT/Tech, Software Development
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QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:
Reporting to the Director Shared Services, the IT Manager will lead a team of IT Support staff
Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including Laptops, Printers, Applications, Licenses, Networks and Servers.
Strong understanding of ITIL processes (Incident Management / Request Fulfilment / Problem Management / Change Management / Asset Management). To ensure process adoption within the IT team.
Experience using a leading IT Service Management tool (example Jira or equivalent)
Able to build reports and dashboard to depict the overall status / trend of Incidents / Service Requests, Problems and Changes. Analyze and make recommendations for the improvement of the IT infrastructure and IT systems.
Monitor the Incident queues (workload) and ensure timely resolution of Incident & Service Requests within the ITSM System and ensure that incidents are assigned, updated and resolved with a high level of quality and within the agreed SLAâ€™s and KPIâ€™s
Ensure IT Assets are maintained in line with the Asset Lifecycle, IT security, Policies and Procedures, Vendor Management, purchasing, budgeting, Etc.
Keep current with the latest technologies.
Please share your latest updated Resume on by mentioning Position name in Subject.
A Masterâ€™s degree in computer science, networking, or programming.
Minimum 15 years of experience in the IT industry
A technical, logical thought process
An ability to stick to strict deadlines
An ability to prioritise and delegate.