Overview

IT Support Specialist Jobs in Abu Dhabi – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Title: IT Support Specialist

Company: SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Location: Abu Dhabi – UAE

Type: Full Time


Category: IT/Tech, Software Development

Job Description

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QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Reporting to the Director Shared Services, the IT Manager will lead a team of IT Support staff


Manage the planning, deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including Laptops, Printers, Applications, Licenses, Networks and Servers.

Strong understanding of ITIL processes (Incident Management / Request Fulfilment / Problem Management / Change Management / Asset Management). To ensure process adoption within the IT team.

Experience using a leading IT Service Management tool (example Jira or equivalent)

Able to build reports and dashboard to depict the overall status / trend of Incidents / Service Requests, Problems and Changes. Analyze and make recommendations for the improvement of the IT infrastructure and IT systems.

Monitor the Incident queues (workload) and ensure timely resolution of Incident & Service Requests within the ITSM System and ensure that incidents are assigned, updated and resolved with a high level of quality and within the agreed SLA’s and KPI’s

Ensure IT Assets are maintained in line with the Asset Lifecycle, IT security, Policies and Procedures, Vendor Management, purchasing, budgeting, Etc.

Keep current with the latest technologies.

Requirements

NOTE:


Please share your latest updated Resume on by mentioning Position name in Subject.

Requirements

:

A Master’s degree in computer science, networking, or programming.

Minimum 15 years of experience in the IT industry

A technical, logical thought process

Problem-solving skills

An ability to stick to strict deadlines

An ability to prioritise and delegate.

 

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