Overview

IT Support Engineer Onsite Jobs in Dubai – UAE at Geeks Technology DMCC

Title: IT Support Engineer Onsite

Company: Geeks Technology DMCC

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech, Customer Service/Help Desk

Responsibilities
Address user tickets regarding hardware  software  and networking       Taking ownership of customer issues reported and seeing problems through to resolution       Diagnose and troubleshoot technical issues  including account setup and network configuration      Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams       Ask customers targeted questions to quickly understand the root of the problem       Reach client locations before the scheduled time       Test alternative pathways to resolve the issue before escalating it to the technical manager       Effectively communicate client feedback or details on next steps of action with the account managers after the site visits       Coordinate with the internal teams to reach a resolution and share timely updates to the clients      Talk clients through a series of actions  either via phone  email  or chat  until they have solved a technical issue       Properly escalate unresolved issues to appropriate internal teams       Refer to internal database or external resources to provide accurate tech solutions       Report customer feedback and potential product requests to the relevant department       Record technical issues and solutions in logs       Maintain jovial relationships with clients       Help create technical documentation and manuals       Stay updated with the latest technologies  product launches and industry trends

 

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