IT Support Engineer – L2 & L3/â Jobs in Dubai – UAE at Quess Corp Management Consultancy

Title: IT Support Engineer – L2 & L3/â

Company: Quess Corp Management Consultancy

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech

Position: IT Support Engineer – L2 & L3 (2 Months – OWN VISA)

Job Description :

Key Accountabilities :



Roles and Responsibilities :

• Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Stores & Warehouse).

• Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels

• Provide service request and incident status to end users.

• Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.

• Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier

• Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for and proper authorization.

• Communicate with correctness Users if there is any issue with an IMAC related service request.

• Coordinate and communicate with designated Landmark personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.

• Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.

• Connect equipment to network facilities (for example, LAN and/or WAN connectivity).

• Support for IM, Voice, Video, Collaboration services (O365)

• Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination

• Intranet and Remote Access Service

• Anti-Virus Management Installation Configuration Service & Troubleshooting

• Device encryption, File services, Print services

• IMACD and Break/Fix

• Printer & Peripheral

• Retirement of all IT equipment’s that belongs to the store

• configuration of BO Server, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers, Footfall Configuration, Bio-Metric Attendance, Single-Swipe configuration on POS, Telephone PABX and Phone Extension.


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