IT Support Engineer â€“ L2 & L3/â Jobs in Dubai – UAE at Quess Corp Management Consultancy
Title: IT Support Engineer â€“ L2 & L3/â
Company: Quess Corp Management Consultancy
Location: Dubai – UAE
Type: Full Time
Position: IT Support Engineer â€“ L2 & L3 (2 Months â€“ OWN VISA)
Job Description :
Key Accountabilities :
ONLY FOR CANDIDATES WHO HAVE THEIR OWN FREELANCE VISA (Dependent / Freelance /Employment with NOC)
SALARY : AED 4500 PM
Roles and Responsibilities :
â€¢ Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Stores & Warehouse).
â€¢ Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels
â€¢ Provide service request and incident status to end users.
â€¢ Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.
â€¢ Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier
â€¢ Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for and proper authorization.
â€¢ Communicate with correctness Users if there is any issue with an IMAC related service request.
â€¢ Coordinate and communicate with designated Landmark personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.
â€¢ Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.
â€¢ Connect equipment to network facilities (for example, LAN and/or WAN connectivity).
â€¢ Support for IM, Voice, Video, Collaboration services (O365)
â€¢ Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination
â€¢ Intranet and Remote Access Service
â€¢ Anti-Virus Management Installation Configuration Service & Troubleshooting
â€¢ Device encryption, File services, Print services
â€¢ IMACD and Break/Fix
â€¢ Printer & Peripheral
â€¢ Retirement of all IT equipmentâ€™s that belongs to the store
â€¢ configuration of BO Server, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers, Footfall Configuration, Bio-Metric Attendance, Single-Swipe configuration on POS, Telephone PABX and Phone Extension.