IT Help Desk – Level 2 Support – Multi-Vendor Job in Nasr City, Cairo, Egypt at International IT Resources

Job Description

International IT Resources seeks a knowledgeable and motivated IT Helpdesk – Level 2 to join our growing Managed Services team. The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft and VMware Distributed Systems.as well as some project support as needed

  • Support Active Directory in a multi-site environment
  • Administer Windows Server 2012/R2/2016/2019
  • Administer Exchange 2010-2019 servers, Office 365
  • Administer VMware environments, including Horizon View. 
  • Respond to post-project technical support calls that are escalated from Level 2 or Level 3 NOC center
  • Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components
  • Install, upgrade and remove server applications
  • Perform direct follow-up with clients regarding remediation where appropriate
  • Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
  • Document all policies, procedures and standards around the build and continuing operation of servers and systems

This is a Contract position offering comprehensive benefits, a competitive salary, paid training and progressive bonuses. This is a work from home position with the potential for some international travel as needed from time to time.

Job Details

Job Location
Nasr City, Cairo , Egypt

Company Industry
IT Services

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type

Monthly Salary Range
$1,500 – $2,000

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 2 Max: 10

About Company

Company: International IT Resources

Company Location:  Nasr City, Cairo, Egypt

Job Category: IT Services

About International IT Resources