IT DIRECTOR Jobs in Dubai – UAE at Mac Group


Company: Mac Group

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech

Job Description and Requirements


The IT director serves as a member of the senior management team, providing internal consulting to solve information and communication needs via technology.

He/ she will manage the overall operations of the IT department: Leadership in technology management, develop and lead plans for short and long-term systems strategy integration, implementation, and maintenance of all technology architecture.

A key goal is to create a customer service oriented IT culture and provide tools that maximize access, ease of use, and efficiency of employees.

Ensure excellent, proactive and responsive user support for staff. Your Key Responsibilities

You will be responsible for the IT Operation Management for 24*7 support including SLA management You will hire, train, lead and develop IT staff to align with the organizational goals and strategic direction

You will manage network availability, monitoring utilization, capacity and overall performance

You will collect and analyze statistics to maintain performance levels and perform routine troubleshooting

You will establish and maintain relationships with technology vendors and consultants

You must demonstrate strong experience in Hardware sizing and Hardening, IOS & Android mobility, Domain, DNS, DHCP, VPN, O365 and Cloud Technologies • You will handle day to day end user IT Operations that includes video conferencing / printers, day to day break fix support and service requests from the end users

You will be responsible for coordinating with local and global team’s end user services

You will be maintaining current and accurate inventory of technology hardware, software and resources


Must be an Engineering graduate with 15+ years of experience in End user environment

Must have handled similar role with a progressive organisation with 1000+ users .

Excellent verbal, written communication, negotiations skills. Ability to work independently, and take initiatives

Experience in maintaining the IT Incident Management system Experience in using network & server monitoring tools

Must have worked on Oracle based systems.

Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness

Ability to learn new content areas and new skills quickly

AWS hands on knowledge will be nice to have


About Mac Group