IT DIRECTOR Jobs in Dubai – UAE at Mac Group
Title: IT DIRECTOR
Company: Mac Group
Location: Dubai – UAE
Type: Full Time
Job Description and Requirements
The IT director serves as a member of the senior management team, providing internal consulting to solve information and communication needs via technology.
He/ she will manage the overall operations of the IT department: Leadership in technology management, develop and lead plans for short and long-term systems strategy integration, implementation, and maintenance of all technology architecture.
A key goal is to create a customer service oriented IT culture and provide tools that maximize access, ease of use, and efficiency of employees.
Ensure excellent, proactive and responsive user support for staff. Your Key Responsibilities
You will be responsible for the IT Operation Management for 24*7 support including SLA management You will hire, train, lead and develop IT staff to align with the organizational goals and strategic direction
You will manage network availability, monitoring utilization, capacity and overall performance
You will collect and analyze statistics to maintain performance levels and perform routine troubleshooting
You will establish and maintain relationships with technology vendors and consultants
You must demonstrate strong experience in Hardware sizing and Hardening, IOS & Android mobility, Domain, DNS, DHCP, VPN, O365 and Cloud Technologies • You will handle day to day end user IT Operations that includes video conferencing / printers, day to day break fix support and service requests from the end users
You will be responsible for coordinating with local and global team’s end user services
You will be maintaining current and accurate inventory of technology hardware, software and resources
Must be an Engineering graduate with 15+ years of experience in End user environment
Must have handled similar role with a progressive organisation with 1000+ users .
Excellent verbal, written communication, negotiations skills. Ability to work independently, and take initiatives
Experience in maintaining the IT Incident Management system Experience in using network & server monitoring tools
Must have worked on Oracle based systems.
Hands on experience in process automation, best practice approach, technology efficiency, and effectiveness
Ability to learn new content areas and new skills quickly
AWS hands on knowledge will be nice to have