IT Business Supervisor Jobs in Dubai – UAE at Imdad

Title: IT Business Supervisor

Company: Imdad

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech, Software Development

Position: IT Business Applications Supervisor

Job Description

The Business Applications Supervisor’s role is to supervise, manage, implement, and maintain the organization’s repository of business software applications through best practices and the appropriate supervision of highly skilled functional and technical consultants.

Through which, he will be responsible for the communication, elicitation, and management of user requirements, writing user stories, project management and implementing solutions and enhancements on Salesforce, E-Commerce, ERP and other web platforms, with no or minimal supervision.

Job Responsibilities

Present solid business acumen and act as an expert in CRM, Sales, E-Commerce, Customer Service and Field Service business solutions.

Optimize various teams / departments interactions with business applications platforms.

Ability to communicate effectively with C-Level users to elicit and manage their requirements and expectations from business applications.

Create, maintain, communicate, and report project plans in agile methodology with clear info on status of tasks, sprints, releases, and resource utilization.

Ability to manage and control efforts from different business users, technical and functional consultants from internal teams and vendors in a dynamic environment and adaptive cross functional processes.

Solid knowledge and working experience in process modelling, solution design and test case documents development.

Design, document and troubleshoot complex integrations between different business applications.

Point of contact with user to receive their issues and inquiries; and solve and/ or distributing issues on team with accountability on solving issues on agreed upon SLA.

Train team members on existing and new solutions and technologies.

Other activities may include database administration support, interface support, operating environment support and enterprise portal support.


Minimum Qualifications

Bachelor’s degree in computer science, engineering, MIS, Business Administration, or equivalent experience.

High proficiency in English and preferably Arabic speaker.

10+ years of professional experience.

7+ years of experience in managing software development and/ or implementation of software solutions.

Experience configuring, developing, and delivering solutions to real customer problems, with emphasis on Sales, E-Commerce, Customer Service and/ or Field Service.

Well understanding of Agile/ SCRUM methodology, with experience using JIRA or other tools.

3+ years of experience in SalesForce solutions as an administrator, consultant, project manager and/ or developer.

Experience with Salesforce Sales Cloud, Service Cloud and/ or Communities

General understanding of the use of the following technologies:

APEX and Visualforce Development

Java, C# and OOP


JQuery, AngularJS, Bootstrap




Desired Skills

Experience with Salesforce Field Service Lightning

Experience with Salesforce B2B Commerce (aka CloudCraze)

Experience with DevOps practices like Code repositories, CI/ CD Pipelines, Automated testing, etc.

Experience with DevOps tools like GitHub, MS DevOps, Bitbucket, Selenium etc.

Development experience in the following technologies: APEX and Visualforce DevelopmentJava, C# and OOPJavascriptJQuery, AngularJS, BootstrapSQL, SOQLWebservicesHTML and CSS

Required Skills

Effective time management, organization, and mul…


About Imdad