Overview

Import of Record – DHA Jobs in Dhahran at DHL Express

Title: Import of Record – DHA

Company: DHL Express

Location: Dhahran

(220020J)

Saudi Arabia-Eastern Province-Dharan | Full-time | Permanent | Standard

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.

Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.

Develop proposals and sales plans that support increased sales from targeted prospects.

Job purpose

Provide quality and professional track and trace service to all parties, particularly customers and the DHL network, aimed at resolving service problem to achieve and exceeds defined performance standards for traces and customer service gateway.

Duties and responsibilities

Opening and following up GEMA request & network files, for import & export shipments without documentation

Ensure to update all traces and networks on a daily basis

Build sustainable relationships of trust through open and interactive communication though callback activities and outbound calls

Obtain appropriate documents from customer / origin for smooth clearance

Answer incoming calls and resolve customer’s queries as they arise

Ensure that all paperwork provided to gateway is correct and duties are billed to the correct consignee

Identify and assess customers’ needs to achieve satisfaction

Follow NTP procedures, guidelines and policies

Handle changes in Saudi customs policies and act upon them

Provide full tracing services for customer by investigating shipment incidents involving, clearance, returned, missig clearance paperwork etc.

Handle all trace enquires in accordance with service standard and process

Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies

Respond to customer queries regarding information on clearance, customs requirements etc.

Qualifications

Education:

High School (Diploma and above is preferable)

Personal Attributes:

Fluent Arabic / English language, written and spoken.

Positive Attitude

Team player

Skills and proficiencies:

Typing skills

Telephone skills (Excellent)

Conflict resolution skill

Technical skills (Telephone systems, Shipment Track & Negotiation and interpersonal skills (Excellent)

Customer oriented

Good knowledge of MS Office

Excellent communication and interpersonal skills.

Problem solving skills

Following Procedures

Team Work

Product Knowledge

Time management

Adaptability

Flexibility

Ability to multi-task, prioritize and manage time effectively

Experience:

Previous experience as a customer service representative is preferable.

OUR OFFER:

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit programm.

Do you see a person…

About DHL Express