Overview
Import of Record – DHA Jobs in Dhahran at DHL Express
Title: Import of Record – DHA
Company: DHL Express
Location: Dhahran
(220020J)
Saudi Arabia-Eastern Province-Dharan | Full-time | Permanent | Standard
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
YOUR TASKS:
Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.
Develop proposals and sales plans that support increased sales from targeted prospects.
Job purpose
Provide quality and professional track and trace service to all parties, particularly customers and the DHL network, aimed at resolving service problem to achieve and exceeds defined performance standards for traces and customer service gateway.
Duties and responsibilities
Opening and following up GEMA request & network files, for import & export shipments without documentation
Ensure to update all traces and networks on a daily basis
Build sustainable relationships of trust through open and interactive communication though callback activities and outbound calls
Obtain appropriate documents from customer / origin for smooth clearance
Answer incoming calls and resolve customer’s queries as they arise
Ensure that all paperwork provided to gateway is correct and duties are billed to the correct consignee
Identify and assess customers’ needs to achieve satisfaction
Follow NTP procedures, guidelines and policies
Handle changes in Saudi customs policies and act upon them
Provide full tracing services for customer by investigating shipment incidents involving, clearance, returned, missig clearance paperwork etc.
Handle all trace enquires in accordance with service standard and process
Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
Respond to customer queries regarding information on clearance, customs requirements etc.
Qualifications
Education:
High School (Diploma and above is preferable)
Personal Attributes:
Fluent Arabic / English language, written and spoken.
Positive Attitude
Team player
Skills and proficiencies:
Typing skills
Telephone skills (Excellent)
Conflict resolution skill
Technical skills (Telephone systems, Shipment Track & Negotiation and interpersonal skills (Excellent)
Customer oriented
Good knowledge of MS Office
Excellent communication and interpersonal skills.
Problem solving skills
Following Procedures
Team Work
Product Knowledge
Time management
Adaptability
Flexibility
Ability to multi-task, prioritize and manage time effectively
Experience:
Previous experience as a customer service representative is preferable.
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a person…
