Immigration Coordinator Jobs in Riyadh at Move One

Title: Immigration Coordinator

Company: Move One

Location: Riyadh

Position Purpose
The Move One Immigration Coordinator is the primary point of accountability for Move One’s immigration clients in their assigned destination and for the assignee during any immigration service.What will you do on a regular basisStay abreast of changes in the country immigration laws and practices, changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team /Key Accounts Manager/Country Manager / Product Manager / Clients);Provide reliable, concise and correct immigration advice (written and verbal) at all times. Within 24 hours of RMC/Client initiation, send Immigration plan to assignee (including timeline and required documents). Verification of answers initial questions and identification of the applicable full procedure. Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service;Make every attempt (in within the agreed system with the RMC) to speak directly with assignee soon after the processes overview has been provided to ensure they clearly understand the Immigration Service we provide and the plan. Within 48 hours of sending the processes overview, a call with the assignee should be scheduled (under the terms of RMC and if agreed with RMC) to discuss the details of the Immigration Plan.Maintain regular contact with the assignee, customer and HR Manager throughout the service;Immediately advising the client of any service related complaints, issues or challenges; Immediately notifying the Operations Manager of any service issues or escalations brought to their attention by a client; documenting the issues/challenges in V3 and placing the service alert; Excellent Customer Service to ensure customer issues are resolved.Recording vital service related information in V3 daily by completing comments, statuses, time-tracker, costs other fields; Uploading service related documents to V3 including permits copies, passports, corporate documents, and all other documents received for application processing;Prepare necessary applications, forms and submission at the appropriate authorities in order to obtain permits and documents related to foreign worker’s legal stay in the location;Ensure that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;Ensure that immigration templates, information in V3 and on Move One website is always up to date; Updating client specific information based on client alignment;Track upcoming expiration dates in V3 and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices; Completing any client forms related to the service and weekly reporting and calls wit RMCs. Providing clear and timely updates and service reports to any Move One clients for whom they are providing services;
Positive attitude and self-starter with strong commitment to succeedExcellent Arabic and English skills (verbal and written) Ability to communicate clearly, concisely and with confidence.Service industry work experience working within Immigration services is essential (minimum 3 years)Knowledge of KSA immigration / labor regulation is a must. Additional for Qatar, Kuwait and UAE is preferred.Good problem solving and time management skills; Strong service inclination and customer orientationPerform quality work within deadlines with or without direct supervision;Sophisticated manner (ability to relate to people, clients and staff, at all levels) Ability to work well with employees from diverse culturesStrong accuracy and attention to detailsGood knowledge of MS Business applications (word, excel, PowerPoint)Willingness to travel 25% of the time for short staysUniversity degree is preferred
Job Type: Full-time

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