Housekeeping Manager Job in Pune, India at Accor Hotels

Job Description

Job Purpose


This position is responsible for the supervision and management of the Housekeeping department, ensuring the highest standards of excellence at all times, whilst maintaining professional and well-organized service.



Key InteractionsInternally

  • Catering Sales
  • Engineering
  • Finance
  • Front Office
  • F&B
  • Kitchen
  • Purchasing
  • Sales & Marketing
  • Talent & Culture











Primary Responsibilities


Business Performance


  • Prepare periodical department budget & forecast, manage all operational costs within budgets


  • Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable


  • Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals


  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.




  • Compile and update Standard Operating Procedures for all areas of responsibility periodically


  • Ensure that all auditing and reporting standards are conveyed to staff and adhered to


  • Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner


  • Conduct quality control inspections of all areas of the hotel and share results with the team


  • Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning


  • Conduct monthly Staff Meetings and daily briefings with Operational Managers


  • Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies


  • Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service



Team Management


  • Interview, select and recruit Housekeeping employees


  • Identify and develop team members with potential


  • Conduct performance review with the team


  • Constantly monitor team members’ appearance, attitude and degree of professionalism


  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business


  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service


  • Prepare payroll and gratuity reports


  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication


  • Manage organization and cleanliness of departmental areas by conducting weekly walk through


  • Perform other duties assigned by the Management


Main Complexity/Critical issues in the Job


  • Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.



Span of Control




Budget responsibilities

Job Details

Job Location
Pune, India

Company Industry
Other Business Support Services

Company Type

Employment Type

Monthly Salary Range

Number of Vacancies

About Company

Company: Accor Hotels

Company Location:  Pune, India

Job Category:

About Accor Hotels