Overview

Hotel Jobs in Dubai – UAE at Category Rooms

Title: Hotel

Company: Category Rooms

Location: Dubai – UAE

Type: Full Time

Category: Hotel, Hospitality/Catering

Position:  Opened Recently
JOB DESCRIPTION

POSITION DESCRIPTION Position :
Concierge Supervisor Department :
Concierge Reports to :
Chief Concierge __________________________________________________________________________________ PURPOSE OF POSITION To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. Rostering of Concierge Agent, Airport Representative, Driver and Door man. Directing and supervising the uniform services staff and to check/maintain the cleanliness of ground floor lobby and main entrance. KEY

ROLES & RESPONSIBILITIES

Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction Assist guests with all inquiries, both hotel and non-hotel related Handle guest complaints and refer them as necessary, follow up on corrective action Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known Maintain good relationship with Airport Concierge Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards Consult Log Book for information/requests left by outgoing shift Manage incoming guest mail, messages, facsimiles and special deliveries Manage all transportation requests Manage outgoing guest mail, courier services and parcel postage as requested by guests Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed Receive telephone calls and take messages for guests who are out Conducts all of the above in accordance with the hotel’s policy, while adhering to Raffles Behavioral Standards PERSONAL ATTRIBUTES Good English language verbal communication skills

Ability towork cohesively with co-workers and managers as part of a team

Ability tobe attentive to guest needs, remaining calm and courteous at all times

Ability topromote positive relations with hotel residents and patrons

Ability toexercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment QUALIFICATIONS Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 3 – 5 years’ relevant experience with at least 2 year at a supervisory level

 

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