Overview

Hostess – Mezzerie Restaurant – Waldorf Astoria Palm Jumeirah Jobs in Dubai – UAE at Hilton

Title: Hostess – Mezzerie Restaurant – Waldorf Astoria Palm Jumeirah

Company: Hilton

Location: Dubai – UAE

Type: Full Time

Category: Hospitality/Catering, Hotel

A Hostess – Social by Heinz Beck with Waldorf Astoria Hotels& Resorts is responsible for greeting guests and serving the needs of guests whoexperience the food& beverage facilitiesof the hotel.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.

What will I be doing? As a Hostess, you are responsible for greeting guests and serving the needs of guests whoexperience the food& beverage facilitiesof the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries  Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list  Present the waiter in the station according to the SOP Ensure that the log book is completed after each service period  Keep tidy the host/ess desk  Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations  Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests  Allocate daily bookings to the table plan  Ensure that all the menus and memos are ready at the desk prior each service  Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests  Comply with hotel licensing regulations as well as health and safety and fire regulations  Ensure an adequate supply of checks, printer rolls and neat storage of each What are we looking for?

A Hostess serving

Waldorf Astoria Hotels & Resortsis always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Guest service experience   A warm personality, attentive and smartly presentable

Ability tolisten and respond to demanding guest needs   Excellent communication skills   Accountable and resilient   Committed to delivering high levels of guest service

Ability towork under pressure   It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous international experience   Passion for delivering exceptional levels of guest service    What will it be like to work for Waldorf Astoria Hotels & Resorts? Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular …

 

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