Hospitality/Catering Jobs in Dubai – UAE at Category Food & Beverage
Company: Category Food & Beverage
Location: Dubai – UAE
Type: Full Time
Category: Hospitality/Catering, Restaurant/Food Service
Position: Be among the first to apply
PURPOSE OF POSITION To work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.
KEY ROLES & RESPONSIBILITIES Fulfill the expectations of the Outlet Leaders in regards to discipline, grooming standards and punctuality Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence
Must havestrong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly Have full knowledge of the bar operation, including but not exclusive to Cocktails, Wines Spirits and Non-alcoholic Beverages ensuring a high-quality standard of production following the recipes Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Restaurant or Hostess desk while ensuring that your duties are completed to the highest level and standard Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leaders Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards Recognize and acknowledge all our regular and VIP guests and their preferences Update Outlet Leaders on guest’s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leaders Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leaders Perform all opening, closing and side duties and complete the required checklists Conduct daily/weekly/monthly beverage inventory ensuing minimal discrepancies by following the Outlet standards in terms of tracking requisitions, transfer forms, spoilage reports etc.
and communicating any concerns to the Outlet Leader Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leaders Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative Help minimize waste, breakages and mishandling of supplies and equipment To assist the Outlet Leaders in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times Take responsibility for the cleanliness of the Outlet and Bar, following a ‘clean as you go’…