Head of Operations Jobs in Al Khobar at A3malouna.com

Title: Head of Operations

Company: A3malouna.com

Location: Al Khobar

A3malouna.com on behalf of:

Propel ConsultJob Description :

CompanyOur client is a leading Human Resources company that provides a variety of HR solutions such as Manpower and other recruitment services in Saudi Arabia.

They are currently looking for aHead of Operationsto be based in Al Khobar, Saudi Arabia.

Duties & Responsibilities:

Leads and manages company operations related activities for both the Individual and Corporate services, including but not limited to, medical tests logistics, Iqama issuance, manpower mobilization/demobilization, manpower internal ID generation, manpower replacement, camp dispatching, call centre monitoring, scheduling and routing of service delivery, and facilities management.

Conducts process gap analysis on a regular basis to identify operational flaws/recurrent challenges and ensure timely resolution implementing best-practice processes to increase efficiency.

Implements best-practice processes with a view to increasing efficiency and ensuring customer satisfaction.

Liaises and follows-up with the Marketing department to ensure operations related activities are in complete alignment with marketing calendar, including but not limited to, campaigns, workshops and events.

Monitors progress, tracks trends and develops performance reports to increase operational efficiency.

Manages team relationships and conducts regular meetings to enhance productivity and ensure adequate performance in addition to on-time service delivery.

Prepares annual operative budgets by estimating requirements and scheduling expenditures in coordination with the Finance department, ensures financial objectives are met and suggests corrective actions when needed.

Constantly monitors staff competence and coordinates with the HR department to narrow knowledge gaps through in-house or external trainings.

Qualification & Requirements:

Bachelor degree in Business Management or related fields.

Master’s degree or MBA designation is a plus.

Must have 7-10 years’ experience in the Operations industry

Excellent business negotiation and decision-making

Excellent communication skills

Must speak both English and Arabic languages

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