Head Jobs in Dubai – UAE at Sunmarke School
Company: Sunmarke School
Location: Dubai – UAE
Type: Full Time
We are looking for an experienced Head of Admissions & Family Experiences across Fortes Schools & Nurseries. The role will be responsible for engaging with key customers by building and preserving trusting relationships. The Head of Admissions & Family Experiences will constantly identify opportunities to grow the customer base and build positive relationships with new clients. This is primarily a sales job with a focus on selling, by directly marketing the schools to prospective parents looking to enroll their children. The role will entail handling all aspects of admission of students, liaising closely with families across Fortes schools & Nurseries and working with Senior Leaders in accordance with Fortes Education’s standards, procedures, and policies.
•Lead customer experience management and digital transformation initiatives.
•Document full end-to-end customer experience, while also collecting comprehensive customer data and information for customer journey decision-making.
•Create buyer personas, document customer journey strategies and journey mapping by putting the customer at the center of everything.
•Manage email content and prepare email workflows for admissions and sales
•Drive lead generation and all external queries from prospective families via various marketing channels and ensure all enquiries are dealt with professionally, effectively, and efficiently.
•Manage the Admissions & Customer Care team by providing leadership, support and ensuring procedures are efficient and effective.
•Fluent in managing and training a sales team, setting sales targets, using technology like a CRM and marketing automation software.
•Follow up with all families who have inquired about the school through the