HC Delivery Lead Jobs in Dubai – UAE at Majid Al Futtaim

Title: HC Delivery Lead

Company: Majid Al Futtaim

Location: Dubai – UAE

Type: Full Time

Category: Management, HR/Recruitment



HC Delivery Lead is a critical role in driving organizational transformation of HC function through Digitalization, systems landscape consolidation and technology support.

HC Delivery Lead is expected to steer realization of vision for HC digital services from HC and Global Solutions Leadership. Champion adoption of HC systems’ best practices. It is expected that the HCD Lead will take part in setting up the required governance, processes and methods for HC Digitalization Initiatives. HCD Lead along with HCDX COE will work closely with business teams and the technical teams including service providers, in translating business digitalization needs through new product features and/or enhancements.

Role Details

–Key Responsibilitiesand


Key responsibilities expected from this role include but are not limited to following:

Plan and Lead HC Digitalization initiatives across HC streams ranging from Workforce Planning, Talent Acquisition, Talent Management, Learning Management, HC Operations, Reward and Compensation, Payroll, People Analytics to Employee Experience

Deliver frameworks, standards, processes and governance while partnering with key stakeholders to drive practical solutions which improve service delivery and cost of service

Align HC strategy and digitalization roadmap with HC and GS Leadership

Coordinate with HCDX COE to plan and prioritize HC Digitalization initiatives

Set expectations of HC Leadership with regards to Digitalization journey

Lead and ensure successful delivery of agreed digitalization initiatives and projects.

Facilitate HCDX COE to Drive Communications and Change Management

Facilitate HCDX COE with HC Systems related employee training and development initiatives

Track key HC Metrics to drive system adoption and drive continuous improvement

Facilitate HCDX COE with planning and presenting HC Digitalization budget

Validate change requests raised by each business stream to conduct impact analysis and ensure adherence to overall solution design and system architecture

Facilitate People Analytics team to integrate HC systems data to central grid and develop use case insights for HC Leadership

Ensure the agreed governance model is enforced and followed across OPCOs and HC streams

Practice service level agreements (SLA’s) in relation to service area of responsibility, ensuring the SLA’s are achieved; service quality and internal customer expectations are met or exceeded.

Work with service operations teams to ensure Incident, Problem and Change management processes are delivering required outcomes.

Recruit and manage the high performing team by defining job responsibilities, KPIs, conducting performance reviews and trigger corrective action where needed, as well as coaching, mentoring and team building. Identify and implement industry best practices for the team.

Definition of Success

Effectiveness and adoption of HC systems

Efficiency improvement of HC Operations through digitalization

Successful delivery of planned HC Digitalization initiatives


About Majid Al Futtaim