Guest Relations Agent Jobs in Dubai – UAE at Accor

Title: Guest Relations Agent

Company: Accor

Location: Dubai – UAE

Type: Full Time

Category: Hospitality/Catering, Hotel

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”.

Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi.

If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Guest Relations Agent and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY


Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service  Meet and greet VIP guests personally Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior guest arrival and check-into system if necessary Maintain close contact with Airport Concierge for new arrivals and departures Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities Send prepared welcome cards and amenities to room prior to guest arrival Attend to special requests by guests Handle guest complaints and refer them as necessary, follow up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests Prepare requisitions for amenities on a timely basis Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations Adhere to OH&S policies and procedures Performs related duties and special projects assigned  PERSONAL ATTRIBUTES  Strong written and verbal communication skills in English

Able todevelop rapport with colleagues and management staff

Ability towork cohesively with co-workers as part of a multi-cultural team

Ability tofocus attention on guest needs, remaining calm and courteous at all times

Ability topromote positive relations with guests and patrons

Able toexercise good judgment with difficult guests  QUALIFICATIONS  Degree from School for Tourism & Hotel Management   EXPERIENCE  Minimum 2 years Guest Relations experience preferably in a four or five-star hotel


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