Guest Experience Manager Jobs in Dubai at Skydive Dubai
Title: Guest Experience Manager
Company: Skydive Dubai
We are looking for a Guest Experience Manager to join our Skydive Dubai team.
Develop and implement strategies to improve the overall customer experience, including identifying pain points, improving processes, and enhancing customer service.
Conduct research to understand customer needs and improve customer satisfaction.
Collaborate with other departments, such as marketing, sales, and product development.
Manage the customer service team, including training and coaching employees to ensure they provide excellent customer service.
Develop and implement metrics to measure customer satisfaction.
Analyse customer data and feedback to identify areas for improvement and opportunities to enhance the customer experience.
Minimum Qualification & Experience:
Bachelor’s Degree or any relevant qualification
Certification in customer experience or customer service, preferable
Minimum 3 years in a Guest Experience Management role or similar while working in UAE
Proven track record of successfully implementing customer experience initiatives and improving customer satisfaction
Strong communication and collaboration skills, with the ability to work across departments and with stakeholders at all levels of the organisation
For more information about Shamal, please visit our LinkedIn page:https://www.linkedin.com/company/shamalholding/
Due to a high influx of profiles, only shortlisted candidates will be contacted.