Overview

GTW Operations Agent – DMM Jobs in Al Khobar at DHL Express

Title: GTW Operations Agent – DMM

Company: DHL Express

Location: Al Khobar

(220087O)

Saudi Arabia-Eastern Province-Al Khobar | Full-time | Permanent | Flexible Working Times

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

1 – KEY PURPOSE:
Control the movement of shipments in the Clearance Warehouse ensuring procedures are conducted in accordance with the ISO standards.

2- REPORTING RESPONSIBILITIES:
Local hire Laborers – Perform any manual tasks required to facilitate the general operation within the clearance warehouse.

3- KEY WORKING RELATIONSHIPS

CONTACT

FREQUENCY

REASON

a. Internal

Gateway Supervisor

Daily

To report operational status in the warehouse

Gateway Customer Service

Daily

To report the operational status of held shipments and trucks/flights

Gateway Clearance Agents

Daily

To facilitate clearance of shipments

b. External

Customs

Daily

General clearance procedures

4- PRINCIPAL ACCOUNTABILITIES:

OUTCOME
(The result/target)

MECHANISMS
(How will you achieve this)

ORDER OF IMPORTANCE

PERCENTAGE TIME SPENT

Ensure shipments are in the correct area

Supervise laborers as required

1

30%

Ensure shipments are correctly sealed and labeled

Supervise Laborers; Advise other SNAS/DHL staff; View each box and take action accordingly

2

20%

Ensure shipments in the warehouse have the correct check-out scans

Scan at each checkpoint within the Gateway

2

10%

Provision of timely and accurate shipment information

Scanning; Collate shipment flight/truck

4

10%

5 – MAJOR CHALLENGES
Operating in a pressured and changing working environment

6 – DEGREE OF SUPERVISION
Shift Supervisor measures incumbents performance based on set standards within the warehouse.

YOUR PROFILE:

PERSON SPECIFICATION

Education

Senior level education.

Experience

Experience not essential
DHL experience desirable

Technical Knowledge/Skills

Good oral and written English
E-mail literate
Word/Excel skills an advantage

Personal Attributes

Stamina (To work in straight shifts in a hot area)
Influencing when operating with customs

COMPETENCIES

INFLUENCING THE BUSINESS

PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.

PLANNING & ORGANISING: Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

INTERPERSONAL / COMMUNICATION

TEAMWORK: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.

ATTENTION TO DETAIL: Showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.

PROBLEM SOLVING

ANALYTICAL THINKING: The ability to systematically think through a situation logically and accurately. Analysing all relevant data when making decisions and providing recommendations.

INFORMATION SEEKING: Drive to seek out and assemble relevant information and data from a wide range of sources, ensuring that information gathered is relevant and adds value.

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy, services, products, organisation, procedures and business processes.

FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping up-to-date with trends and developments in area of expertise. Knows where to get in-depth expertise on specific technical areas.

OUR OFFER:

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Posting Legal Entity SNAS Postal Est.

About DHL Express