Overview

Group Head of Creative Operations Jobs in Dubai – UAE at Chalhoub Group

Title: Group Head of Creative Operations

Company: Chalhoub Group

Location: Dubai – UAE

Type: Full Time

Category: Marketing/PR, Creative Arts/Media

Who we areWe are aleading partner for luxury across the Middle East.

Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.

Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.

Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.

What you willbe doing

The role of Group Head of Creative Operations is to build, define, develop and execute the group’s content and creative factory while measuring the performance of the content and campaigns creation processes, and optimising these.

This role will be responsible for ensuring our brands have the right creative and content foundations and people to grow in the global retail scene ensuring brand excellence and stellar e-commerce, brand and campaign performances. We require an exceptional leader who is passionate about content, photography, and advertising to support our mission of becoming the authority in luxury, beauty and fashion retail regionally.

Key responsibilities and Accountabilities Strategy & Leadership:
Responsible for creating the content factory’s operating model, governance model, SLAs, process flows, KPIs and measures of success  Partners with the People teams to recruit best in class global creative, technical, operational and content champions  Responsible for the P&L and management of the content factory budget  Responsible for all technical operations of the content factory (engineers, lighting, supply chain, logistics, operations, service design, innovation, talent booking, planning, demand management, quality control, technical tools and software, output, people management…)  Defines, designs and develops a fit-for future content and creative factory to service the entire organization and fulfil all creative and content needs  Responsible for creating the vision and driving the transformation of how we revolutionize the inspiration stage, content, E-commerce, VM and social media content  Responsible for defining and delivering the content and creative strategy, guidelines and principles

Ability todesign the strategy to fit specific channels from e-commerce, to social media, ATL, BTL, brand equity campaigns etc. Supports the brands’ and business expansion efficiently through the highest standards of stakeholder management and cost-effective management of resources, maximizing value, equity, profitability, and growth of the brands  Directs the development and oversees the implementation of policies, guidelines and standards so that all requirements are fulfilled while delivering quality and cost-effective experiences to our customers  Partners with stakeholders to help translate their challenges to opportunities and advise on way forward providing a structured plan with key KPIs  Ensures insights inform all creative planning and therefore drive performance metrics ensuring health, growth & profitability  Delivers high quality campaign results and insights to key business partners / stakeholder…

 

About Chalhoub Group