Graduate Technical Support Trainee – Fire Systems Jobs in Dubai – UAE at Honeywell
Title: Graduate Technical Support Trainee – Fire Systems
Location: Dubai – UAE
Type: Full Time
Position: Graduate Technical Support Trainee – Fire Systems – UAE National
Job Description :
Join the industry leader to design the next generation of breakthroughs
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fuelling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isnu2019t just about developing cool things. Thatu2019s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Where Do You Fit In?
We are currently seeking a motivated and hardworking individual to join our team as Graduate Technical Support Trainee to be based in Dubai, UAE. In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
What Will You Be Doing Every Single Day?
.Facilitate issue identification and analysis
.Investigate and resolve technical issues
.Track requests resolution
.Provide technical training
.Build relationships with customers
.Test products & software
.Develop and share knowledge
What Skills and Experience Will You Have?
Bacheloru2019s degree in Electrical or Telecommunications Engineering
Customer facing experience
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Some experience with a variety of the businesses product programming languages
We can offer you incredible career progression, as well as an attractive remuneration package.
If you believe this is your dream role, then we’d love to hear from you, .
As an Equal Opportunities Employer, we are committed to a diverse workforce culture.