Graduate – Property Management Executive (UAE National – Dubai Holding Asset Management) Jobs in Dubai at Dubai Holding

Title: Graduate – Property Management Executive (UAE National – Dubai Holding Asset Management)

Company: Dubai Holding

Location: Dubai

The role holder is responsible for supporting the Manager – Property Management by assisting in the efficient management of residential properties by proactively coordinating with internal departments (FM, HSE etc.) and external stakeholders (tenants, service providers etc.) for maintenance of the properties & communities, timely lease renewals, smooth move-in & move-out process whilst maintaining the highest level of customer service.

Core Responsibilities

Customer Management

Follow up, address and resolve tenants’ complaints and keep updated records as appropriate.

Facilitate the coordination between tenants and FM team for move-in and move out process.

Coordinate with tenants to provide access for maintenance work when required.

Prepare and send circulars and notices to tenants.

Accompany RDC team during evictions.

Negotiate renewal rates with the tenants and obtain approvals as per DOA.

Attend to all deferral requests and obtain approvals as per DOA.

Ensure that all documents are filed as per process as well as CRM system is updated regularly.

Raise requests related to tenant early termination and waivers and send for approval by the line manager.

Community Management

Identify violations within the community and issue violation / breaches notices accordingly and keep records and follow up on the same to ensure that the community rules are followed.

Conduct community aesthetic inspection on a regular basis (day and night).

Raise and record any snags identified during the inspection and follow up with relevant department until issues are closed.

Identify possible area / ideas to enhance the community to facilitate better customer experience.

Monitor the performance of the service providers in coordination with the FM department.

Assist the FM team with SLA/ KPI scoring.

Identify and highlight HSE risks to the concerned team and ensure issues are addressed in a timely manner.

Highlight any issues with value added services service providers.

Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.

Suggest updates to the community guidelines and rules and regulations to the Manager – Property Management.

Support Leasing team to ensure units’ readiness for prospective tenants’ viewing etc.

Ensure that the community facilities are always in good condition.

Make sure incident reports are issued and follow up with concerned departments to close the report.

Reporting and Revenue Enhancement

Support the line manager with day-to-day activities of the department to ensure higher level of customer satisfaction and profitability for the business.

Prepare reports to provide the manager with timely information review of the property management activities and performance.

Identify and propose additional revenue generation opportunities.

Support management to facilitate the internal and external audits related to area of responsibility and if required provide reports to support the audit process.

Identify and highlight any operational / organizational risks to the Manager.

Minimum Qualification

Bachelors’ degree in Business Administration, or similar

Technical Competencies

Knowledge of applicable UAE laws and RERA regulations

Excellent business developments skills

Advanced analytical skills

Advanced planning and organizing skills.

Advanced negotiation & persuasion skills

Customer relations and service orientation skills.

Financial acumen and busines…

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