General Manager – Digital Product & CX Jobs in Dubai – UAE at Al-Futtaim

Title: General Manager – Digital Product & CX

Company: Al-Futtaim

Location: Dubai – UAE

Type: Full Time

Category: Marketing/PR, Automotive

Job Requisition ID:59641

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Job Title: General Manager – Digital Product & Customer Experience

Reports to: Director Customer & Data

The Role

The General Manager – Digital Products & Customer Experience role will be tasked with driving the growth of the business through a focus on consumer insights, customer experience design and data backed decisions which will lead to a digital products and CX strategy that delivers sales performance, margin strength and competitive advantage in the Automotive sector.

This is a critical role that will help us deliver not only on existing digital roadmaps and aspirations but will be bringing forward ideas and innovative new ways to provide best in class digital end to end customer experiences from ideation to go to market and beyond stages. This role will include developing a Centre of Excellence for Digital Product Management and Customer Experience Design that can service and support all brands within the Automotive division.

This role will use specific discipline & technical knowledge to plan and enable a strategic roadmap for agile web and digital development that integrates CX design, data analytics and digital / marketing automation in delivery outcomes for Automotive division digital aspiration with an ongoing role to drive continuous improvement beyond the completion of the initial uplift.

This role will work in a fast-paced environment, and collaborate with cross-functional teams, and business stakeholders, to define our digital product vision. In this role, the right candidate will be responsible for communicating that vision to senior leaders, business units teams within the automotive division and executive partners. This leader will also be responsible for forecasting the growth opportunities associated with that vision, executing its delivery, and evangelizing product adoption.

Key Accountabilities

Define and develop the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division

Lead and manage a team of high performing product managers through the product lifecycle and development processes

Develop product management talent and link business objectives to the team’s quarterly and annual goals

Exhibit sound product judgment, ability to formulate product strategy and present clear …


About Al-Futtaim