Front Office Supervisor Jobs in Dubai at Meliá Hotels International
Title: Front Office Supervisor
Company: Meliá Hotels International
“Whatever story you choose, you are the star”AtMeliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
ME by Meliáis a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with theME by Meliábrand.
To assist in the administration and management of the daily operation of the Front of House departments which include the Reception Agent, Concierge, Runner, Doorman, and Valet; ensuring guest satisfaction and maximum customer care through efficient and courteous service, to the required standards of the hotel.
Keeps abreast of the newest trends and innovations in the industry. Maintains an awareness of competitor activity and best practices
Takes a proactive approach to maximizing the efficiency of the department assuring the standards of quality are as expected. Plans with time in advance all the required actions, tools, and manning in order to guarantee a smooth operation of the department.
Is a valid communicator via email and also verbally with the guests, associates, including managers, as well as with the concerned authorities.
To cover the Night Manager when He/She is not on duty.
Be familiar with the functions of the day and assist with the arrival of VIPs.
Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
To become an ambassador for the Hotel at any time you would be representing the company.
Conduct ongoing training with existing team members and ensure that new team members are certified as required.
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.
Conduct performance appraisals of designated staff as required.
VIPs – Oversee all aspects of such guests’ visits with the Aura Experience Team(s) ensuring that:
their accommodation is ready on arrival, assigned from the day before if the availability allows
accommodation is serviced to the very highest standard for arrival and reporting any shortfalls to the Housekeeping Manager
The correct amenities with correctly addressed welcome card is delivered in advance of arrival and thereafter maintained on a daily basis.
any arrangements for these guests are followed up and actioned.
Meet Group Co-ordinators/MICE Organizers maintaining contact with them throughout their visit and ensuring their needs are anticipated and the operation runs smoothly.
Co-ordinate all group requests and needs with the relevant Departments/Managers.
Ability to understand and exceed guests’ expectations and needs.
Ability to work without supervision, polite and helpful to both collea…