Front Desk Agent – voco Dubai Jobs in Dubai at IHG Hotels & Resorts

Title: Front Desk Agent – voco Dubai

Company: IHG Hotels & Resorts

Location: Dubai

About UsAt voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book

Your day to day

Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns. Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service. Ensure the maintenance of an atmosphere of tranquility at the reception desk, never giving the impression that there is a problem. Review all incoming reservations for the day to match the necessary accommodation. Review and resolve all ‘Traces’ directed to Reception. Constantly check reservations to ensure room availability and special blockings are handled correctly. Perform registration process by obtaining data from guest and by observing the established guidelines. Ensure that all guests are checked-in into the computer immediately and accurately. Check all transactions performed and sign on designated space in the registration card signifying completion of procedure. Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in pleasant voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Coordinate/facilitate delivery of mail, small packages and facsimile for customers as requested. Close guest accounts at time of check-out and ask guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowance. Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. Ensure that all rooms which are due to check-out are followed-up and updated in the computer system accordingly. Guests who have checked-out must be immediately checked-out from the computer system. Ensure that Hotel’s Employee Rules & Regulations are understood and adhered. Responsibly use all available systems and equipment at Front Office including PMS (Property Management System), credit card machine, key system, etc. Maintain an accurate filing system. Be familiar with all hotel services, offers and facilities and their operating hours.

What we need from you

The ideal candidate must have 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera. She/he should have strong capabilities in handling technicality of revenue-generating mediums & organizing, detail-oriented and, the ability to work …

About IHG Hotels & Resorts