Foodics Pay Operations Specialist Jobs in Dubai at Foodics

Title: Foodics Pay Operations Specialist

Company: Foodics

Location: Dubai

About FoodicsProudly “voted the best place to work” in 2021-2022, Foodics, one of themost promising SaaS companiesinMENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.

FOODICSis the leading Restaurant-Tech company in MENA and a pioneer in the regional F&B industry. Foodics is currently undergoingrapid expansionacross MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We provide acloud-based point-of-sale SaaS ecosystemwith tools that helpF&B, andretailbusinesses start, track and grow. Our customers use Foodics toaccept payments,track inventory,monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, providesecure cloud storageand enable theintegration of third-party apps.We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!

Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance

Our Vision:To be the most trusted one-stop-shop software & financial platform for restaurants

Our Mission:to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About This RoleFoodicsPayis actively looking for a hands-on and highly drivenOperations Specialistresponsible for building theClient configurationand running our daily operations to the best standard. The successful candidate will ensure that ouroperationsare run in aneffective and timely manner.Join theFoodicsPayteam, working within our organization tounderstand, develop and improveour processes to support our customers, and measure our impact on the experience. In this role you will help usdefine our future vision,build operational capabilities,anddrive launchreadiness of new features. In addition, you will work closely with cross functional teams, such as Product, Sales, Business Development, and Engineering teams.

This person will be responsible forpartneringwith external partners and internal teams toimproveanddevelop processesandproceduresfor areas such as processing payments, reconciliation, etc. The ideal candidate must betech-savvyandcustomer-focusedwith thepassionforfoodof course!

⚠️If you’re looking for an opportunity to add your own touch, improve, and make impact on the tech scene.Then what are you waiting for? The apply button is right below!Main Tasks And Responsibilities

Proactively assist on all merchants’ operations related to their daily use of our solution and coordinate with other team members when needed

Maximize and develop collaborative and impactful relationships with diverse portfolio of ecosystem providers to drive broad adoption of Foodics Pay services and functionality.

Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses.

Partner with Customer Support and Business development to resolve issues that arise during merchant trials, integrations, or post implementation support

Engage at senior levels with FinTechs, issuers or PSPs.

Guide executives internally and externally through partnership vision and tactical …

About Foodics