Floor Manager Jobs in Dubai at Sharaf Retail

Title: Floor Manager

Company: Sharaf Retail

Location: Dubai

A Floor Manager represents a Unit leader – responsible for the overall performance of the Store / Sales Unit under him in the absence of store manager and support store manager. Primarily an execution position – the FM is responsible for Topline, Staff Management (admin & Functional) , Reporting & Ensuring the sanctity of the stocks and assets under supervision.


Deliver the store Sales – Daily / Weekly/ Monthly in line with budgets & Goals.

Optimization of KPI’s – Conversions / ATV / UPT using solution sales / Display / Product Detailing


Attendance, Duty Roster & Grooming Standard evaluation of Every staff member.

Staff Ratio for activities, Solution Sales, Customer Greetings, Tailing the shopper & Assisted shopping initiatives with the customers.

Operational Duties:

Visual Merchandising / Display & Planogramming in line with established standards.

Planning & Executing Promotions / Store Seasonal Changes

Money Mapping & Shelf Planning to ensure location SPSF / Space to Sales Mix for every fixture.

Category Role Matrix and Price Mapping for every brand / category.

Hotspots / Promo Areas / Fixture Display in line with Campaigns / seasons.

Responsible for inventory in the tore including -accuracy of Stock on hand, Compliance of inwards/ outwards/ transfers process. Responsible for periodic stock takes to measure accuracy.

Responsible for cash till procedures – cash / card transactions accuracy / reconciliation at the day end / deposits and shortfalls.

Responsible for effective execution of all promotions, campaigns, new initiatives including loyalty, data collection, etc. – in line with directives received from supervisors.

Effective Inventory Planning, ageing management, returns to suppliers & Coordination with category teams for freshness and 100% fill rate in the store.

Store Briefing / Goal Setting / Weekend Reviews / Morning Huddles to break business deliverables into smaller digestible units.

Government Compliance @ Zones through: Safety ratios for staff, compliance certification for arena/ activities, DAC/ ERCA training for staff.

Building Occupancy of Zone through School Program / fitness initiatives etc.

Managing service delivery for flagship programs like – Birthdays / YAP / XP etc.

Administrative Activities:

Investigate & inform line manager on untoward accident of any nature – Shopper Accident / Staff incident / Compliance failure etc

Weekly Business Indicators


Service Feedback Collection.

Complaint & Feedback resolution mechanism.

Warranty / Repairs / Service Delivery and fulfilment of customer requests.

Solution sales

Keep a track of competition – Product / prices / services

Knowledge and Skills:

Store Operations, Retail Fundamentals, Customer Experience

Team Lead, attention to detail, alignment to goals, managing ambiguity, crisis management, problem solving.

Drive Sales, Build Compliance, Execute SOP


5-6 Years of Retail Operations Experience, as floor / department manager or 1-2 years store manager experience

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Sharaf Retail