First Choice and QHSE Support Manager Jobs in Dubai – UAE at DHL EXPRESS

Title: First Choice and QHSE Support Manager


Location: Dubai – UAE

Type: Full Time

Category: Administrative/Clerical, Management


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 7 consecutive years, with a 2019 global ranking at #2!

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit


The job holder will be responsible to support to the group and country strategy on continuous improvement and deployment of First choice tool across the functions. Support the Sr. First Choice manager on activities related to organizational excellence, improvement initiatives and engagement activities.

Support the QHSE function on maintaining quality objectives and maintaining effective quality management system in line with the department priorities and focus points.


Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner

Ensure that a high level of professional rapport is developed and maintained with all customers

Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required

Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved

Support the First Choice Sr. Manager on deployment of First Choice tools and training as appropriate, provide analysis and benchmark processes externally and internally as appropriate to ensure that DHL also strives towards achieving best practices report

Support the audit program and QHSE activities as needed, Give feedback to Dept. manager with recommendations for change. Ensure recommendations, once agreed are implemented

With the help of the Sr. FC manager analyse processes to ensure the removal of non-value added process steps and processes and identify key areas of the business where process initiatives can enhance quality and performance. Recommend and facilitate projects for improvement. Support the country First Choice on country, regional, an global Fc submissions and awards.

Support the QHSE function as needed on audits, risk assessments and Quality related activities to maintain compliance and implementation of ISO practices and procedures

Monitor and analyse performance statistics and investigate root cause of service failures, recommending improvements as appropriate to drive continuous service improvement

Organise and monitor the effectiveness of training in quality, improvement initiatives and quality / business improvement tools to identify areas that can be further enhanced/improved

Facilitate, support and promote change and improvement initiatives within the country and departments liaising closely with the Sr. Manager of First Choice

Suggest and undertake business improvement projects contributing to the reduction in bottom line costs or an improvement in service levels


Excellent verbal and written communication skills and interpersonal style

Excellent analytical, problem solving, planning …