Overview

Field Service Engineer – Gutor Jobs in Al Khobar at Schneider Electric

Title: Field Service Engineer – Gutor

Company: Schneider Electric

Location: Al Khobar

Field Service Works:

Performs installation supervision and commissioning of Gutor products including batteries.

Performs maintenance for Gutor UPS equipment including batteries.

Solve UPS problems at customers site and provides reports on these issues.

Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.

Trains customers on equipment operation and maintenance of Gutor products.

Technical Support:

Gives technical support to customers (over the phone or on site)

Fill in all required reports and complete the necessary documents

24 hours stand by if necessary

Complete work in a safe manner.

SECONDARY DUTIES

Provide help to secure / improve quality by means of IQ soft entries and other tools

Data storage in Siebel, on personal storage media and date servers

Delegation and personal handling of parts adjustment

Self Training on existing and new products of the Gutor Portfolio

Evaluation of Warranty / Goodwill claims

Qualifications

EDUCATION—MINIMUM REQUIRED LEVEL:
Electrical Engineer with min. 3 years experience in field service/ BS degree of Electrical Engineering or equivalent.

EXPERIENCE—MINIMUM REQUIRED:

Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling customers with high expectations.

KNOWLEDGE AND SKILLS —REQUIRED:

Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way

Ability to analyze complex problems

English

PC knowledge including profound knowledge of typical office applications and networking

Drivers license

This position is very travel intensive, area of operations is mostly Saudi Arabia and partly GCC countries.

Primary Location

: SA-East-AL Khobar Regional Office

Schedule

: Full-time

Unposting Date

: Mar 31, 2022, 5:59:00 PM

About Schneider Electric