Overview

Field Engineer – Software Jobs in Dubai – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Title: Field Engineer – Software

Company: SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Location: Dubai – UAE

Type: Full Time


Category: Software Development

Job Description

Scope and Purpose: Software service engineers with minimal office work and spending time on client’s site implementing software systems, addressing and resolving a wide variety of SW/HW problems. Respond to and troubleshoot all customer software issues for all Companys SWS products. Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.

Key Result Areas & Responsibilities: Must be willing to work in a 24×7 environment and long hours while on customer site. Must be willing to travel on-site and for extended periods if required. Document all issues in Clients issue tracking system Setup and configuration of test environment in order to duplicate issues Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required. Assist in the preparation of reports for customer communication Establish and maintain excellent working relationship with all customers at all times Keep up-to-date with technical and clients product knowledge Managing technical work at the field even with little supervision Provide training on software as required Create documentation (Support/Training) as required

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Requirements

Technical Requirement: Setting up Database Servers, Application Servers & Reporting Servers

Citrix Platform

Implementing Software Systems, Addressing & Resolving SW& HW problems at Client’s Place

JDBC & JMS Connection Management

Portuguese speaking proficiency is a must

 

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