Overview
Field Assistant Training Manager Jobs in Dubai at Americana Restaurants
Title: Field Assistant Training Manager
Company: Americana Restaurants
Location: Dubai
PURPOSE OF THE ROLE:
The Field Training Manager provides subject matter expertise on all operations training, new product testing and implementation, Star Academy execution, and local functional training to drive a high-performance culture in the Hardee’s brand. Provides guidance and oversight to restaurant management teams and work collaboratively with Operations to achieve the market training goals.
ROLE FUNCTIONS: [toLEADthe following Areas of Responsibility]
Drive operational systems improvements and execution through coaching, shift planning and positioning, crew training to streamline and improve operations.
Work collaboratively with operations to build an annual training plan and budget for the market, monitor changes in plan and adjust accordingly.
Deliver and evaluate training programs and attend TTT programs to learn new training materials and content requirement.
Review content and make necessary adjustments to material to best address any cultural and linguistic issues, while keeping the integrity of the training content.
Prepare Health and Safety reporting and support the QA team in delivering relevant trainings.
Deliver operational training programs and re-fresher training programs that effectively transfer knowledge, increases skills and performance and engage attendees in the importance and the value of the materials.
Assists and support all new product and initiative implementation and introduction training. Coordinate efforts with Operations and Area Director for appropriate roles and involvements.
Coordinate classroom training sessions (e.g., communication, meeting room, schedule, participant information, workbooks, logistics, etc.) to support an optimal learning environment.
Evaluate course content accuracy, appropriateness, attendee engagement, alignment with learning objectives and business needs, create and run training surveys, and provide regular reporting on the training conducted and its effectiveness to Operations, Training and HR, to increase organizational effectiveness and contribute in driving the culture.
Ensure that all crew members and restaurant managers are trained and certified according to the Brand standards.
KNOWLEDGE AND SKILL REQUIRED:
Education:
· Degree
Core Competencies:
· Communication, Facilitation and Presentation
· Teamwork and Collaboration
· Change Management
· Planning and Execution
· Business Acumen
Desirable Competencies
· Leadership and Coaching
· Strategic Thinking
Region specific:
· Working experience in the Middle East. Arabic language skills are a distinct advantage.
Have broad appreciation and capability to promote cultural, gender and religious diversity across the business.
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