Executive.Customer Care.Aster Medical Centre Plus-Al Hilal Jobs in Dubai – UAE at Aster DM Healthcare

Title: Executive.Customer Care.Aster Medical Centre Plus-Al Hilal

Company: Aster DM Healthcare

Location: Dubai – UAE

Type: Full Time

Category: Healthcare, Administrative/Clerical


Customer Service

ResponsibilitiesGreeting clients and patients by name in a friendly manner Becoming well acquainted with and using the computer system  Performing opening procedures (turning on the computer system, counting the cash drawer, retrieving messages, returning phone calls, knowing surgery and appointments schedules,)  Organizing and maintaining patient records, consent forms, payment forms, etc  Answering multi-line telephone  Invoicing patients and dismissing patients that are labeled as RTG-R (ready-to-go receptionist discharge)  Preparing patient charts for nurses and clinicians  Taking appropriate messages or routing messages to appropriate voicemails  Preparing information packets  Reconciling invoices and money at the end of the day Sending welcome cards, sympathy cards, reminder cards  Making appointments and scheduling surgeries for the appropriate clinician   Problem Solving and Patient Relations   Act as first level of Problem Solving and grievance handling of patients Maintain cordial patient relations Ensure patients are informed if a doctor is running late or called out Ensure reception area is well maintained, neat and clean Ensure all standard protocols set by organization are maintained   Insurance Claims   Check with Insurance Coordinator for cases requiring approvals and assist in getting approval from the insurance company Coordinate with Insurance Companies for insurance related matters Check with Team Leader the status of the Insurance card produced by the patient Check with the Team Leader about the packages covered   Billing   Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service Collect billing amount from patients Make Backdate billing for pending approvals Call and follow-up with patients regarding NP amounts   Job interactions   Works closely with internal stakeholders such as insurance department, call centers, nursing, clinicians, housekeeping etc on matters related to getting approvals, patient assistance, billing and internal transactions etc.

Works closely with external stakeholders such as symphony and patients on matters related to answering queries, fixing appointments etc.
Specific / Relevant Experience   6 months experience in Front Office of any Hotel or Hospital is preferred  ABOUT THE TEAMAster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.

These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx.

1250 doctors on fee for service basis) from across the geographies.


About Aster DM Healthcare