Engineer Jobs in UAE at Idirect

Title: Engineer

Company: Idirect

Location: UAE

Type: Full Time

Category: IT/Tech, Engineering

Education :Bachelors Degree

Experience :5 – 10 Years

Skills :Required Qualifications

•Bachelor’s degree (B.S.) from accredited four year college or university in Computer Science, Mathematics, ing and 7-10 years’ experience (Minimum 7 years’ experience) working in a 24x7x365 multi shift environment (Main focus = fault isolation and problem resolution via phone, email or chat for a global customer base) or equivalent combination of education and experience

•Working knowledge of TCP/IP, QOS and general Networking/IP Routing

•Ability to use tools like TCPDUMP or Wireshark packets sniffers and analyzers

•Working knowledge of Linux/Unix, MYSQL or other similar database

•Practical experience with CRMs, trouble ticket systems, trouble ticket policies and procedures including ticket referrals, escalations and measurements such as MTTR

•Ability to independently debug COMPLEX network issues remotely, using tools like TCPDUMP or Wireshark packets sniffers and analyzers

•Experience with LAB environment

•Strong help desk and customer facing skills

•Effective oral and written communication skills

•Ability to multitask and effectively manage time

•Willingness/ability to work rotating shifts within a multi-cultural team environment designed to solve problems

Desired Qualifications

•Technical Certification (CCNA, CCDA, CCNP, CCDP, LINUX/UNIX, MySQL)

•Foreign language experience required, Fluency in Arabic Preferred.

Responsibilities :Specific Duties

•Provides fault isolation and problem resolution to iDirect customers in analyzing, troubleshooting, and resolving product-related issues, including, but not limited to the following areas: IP networking, RF, Satcom, Linux, and MySQL databases

•Performs all technical duties of Technical Services Engineer II

•Analyzes frequency spectrum plots; utilizes Spectrum Analyzer to review interference, Carriers, etc.; analyzes Link Budget elements; understands details of Carrier performances, carrier level, C/N, Eb/No, BER, etc.; recognizes all RF impairments, Noise and interference; troubleshoots RF chain from RF to baseband; designs and creates network configuration sheet including Block/FEC and QoS; creates advanced troubleshooting techniques based on past experience; integrates monitoring applications into hub environment involving iDirect equipment; configures and utilizes tools such as SNMP manager, throughput testers, and voice quality measurement with iDirect equipment; utilizes planning tool and Link Budget; uses Engineering debug tools and commands without Engineering support

•Designs new network using own knowledge of TCP/IP concepts; utilizes troubleshooting tools such as tcpdump and ethereal/sniffer captures effectively; creates router/switch configurations involving VLANs, routing protocols, multiple interfaces, etc.; troubleshoots issues using cRTP, VLAN, IPSEC, and IPQOS concepts; understands VOIP and Video Conferencing

•With EXPERT level knowledge of Linux, navigates file structure; edit files and reading logs; writes reviews and understands advanced scripts; develops macros and scripts that assist customer network operators in daily routines

•Updates query and join tables using EXPERT level knowledge of MySQL or similar databases; creates reports including integration and interaction with third party billing/reporting software

•Works on complex issues according to priorities and designated resolution timeframes

•Provides support both remotely and at customer premise for …


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