Dispatch / Key Account Executive Jobs in Dubai – UAE at Al-Futtaim
Title: Dispatch / Key Account Executive
Location: Dubai – UAE
Category: Airport/Airline, Customer Service/Help Desk
Flight Dispatch / Key Account Executive | DC Aviation Al-Futtaim| Dubai UAE
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About DC Aviation Al Futtaim
DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
What you do
The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Commercial. On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.
Act as the key interface between the customer and all relevant departments in the company.
Requires a high degree of customer service and respond timely by phone and email.
Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.
Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
Coordinate maintenance schedule with the owner.
Coordinate with the Finance department on invoicing.
Proactively communicating with internal and external customers to ensure customer satisfaction.
Problem solving Initiative and resolve issues with little direction
Establishing and maintaining successful customer service relationships
Assist with charter Sales enquiries and setting up of flights.
Manage all customer requests on early and late shifts and weekends
Coordinate all handling activities including 3rd party services through the German Operations Control Center
Dispatch all DCAF managed aircrafts accord…