Overview

Digital Expert Job in Doha, Qatar at Vodafone Qatar

Job Description

Our Experience Store will be designed to showcase state-of-the-art products and solutions where customers can understand how technology improves their daily lives. 

A Digital Expert is the Brand Ambassador  who will enhance customer Experience by educating the customer, supporting with any technical issues, identifying cross/upselling opportunities and  provide Digital Experience, transactions and Device Support that will result in better NPS, TNPS and Customer Experience.

Key Accountabilities..

  • Take ownership for enhancing the customer experience through consultative selling practices
  • Educate the customer on how to set-up and use their device Manage customer issues and deep dive to understand the cause
  • Manage, lead and execute product demos during the Sales Process and Identify opportunities for cross and upselling
  • Troubleshoot device software and hardware may it be to Open and track service requests, to schedule technical appointments or to Liaise with Technical Support as required
  • Ensure customer retention through follow ups and provide suggestions to the Store Manager on ways to improve customer experience
  • Meet and Exceed Individual Sales Targets and NPS

Job Details

Job Location
Doha, Qatar

Company Industry
Telecommunications

Company Type
Employer (Private Sector)

Job Role

Employment Type

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 5 Max: 7

Nationality
x3

Degree
Bachelor’s degree / higher diploma

About Company

Company: Vodafone Qatar

Company Location:  Doha, Qatar

Job Category: Telecommunications

About Vodafone Qatar