Overview

Delivery Station Liaison Job in Alexandria, Egypt at Amazon Middle East

Job Description

The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible.

It also allows customers to contact local experts, so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues. The job requires excellent planning skills and a strong inclination to achieve goals. Excellent individual analytical and problem-solving skills are required in order to offer timely solutions and timely deliveries.

The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

Role and Responsibility:

  • Communicating with customers directly via phone and email
  • Resolving conflicts and setting appropriate expectations with customers
  • Clearly understanding, and responding appropriately to, the issues that customer present.
  • Working autonomously, making complex analytical decisions with little or no guidance.
  • Communicating with third party couriers
  • The Delivery Station Liaison provides on-site localized customer service to enable effective real-time investigation of a parcel’s location and how Amazon can deliver it to the customer as quickly as possible.
  • The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

Skills

BASIC QUALIFICATIONS

· Fluent English (written/spoken)

· 1 to 2 years of experience in Customer Service

· Experience with Microsoft Office, Outlook, Word and Excel

· Self-discipline, quick learning, diligence and proactivity

· Available to travel for a week of training

PREFERRED QUALIFICATIONS

· At ease working in a diverse group and contributing to an inclusive culture

· Previous experience in logistics roles

· Excellent performance in the current role / job

Amazon is an Equal Opportunity Employer. We firmly believe that having diversity in the workforce is critical to our success. The choices made in the selection process are based on your experience and skills.

We value your passion in wanting to discover, invent, simplify, and build.

Job Details

Job Location
Alexandria, Egypt

Company Industry
Internet & E-commerce

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 1 Max: 2

Residence Location
Egypt

About Company

Company: Amazon Middle East

Company Location:  Alexandria, Egypt

Job Category: Internet & E-commerce

About Amazon Middle East