Debt Collector

MAIN PURPOSE OF JOB:  The Debt Collector will be organising collections according to the Rapid Access credit control policy.  Reporting into the Head of Credit Middle East, the Debt Collector will be part of a team responsible for credit and collection across UAE. He will ensure the timely collection of customers payments and invoices submissions to all UAE customers. He will be reporting all current and potential customers risks to Rapid Credit team.
KEY RESPONSIBILITIES:  Account Management  

• Work with the Senior Credit Controllers to manage a portfolio of customer accounts
• Cash Collection
• Visit customers to submit invoices, documents, statements of accounts and cash collection
• Inform customers of overdue accounts and amount currently owed
• Discuss with customers to determine reasons for overdue payments
• Record customer commitment to repay debt
• Report all customers related issues on daily basis
• Support to sort out customers disputes
• Bank deposits and lawyers’ visits

Reconciliations

• Ensure that invoices/ customers documents are correct and issued on time to UAE customers  
• Ensure collection is correct and made as per the agreed payment terms and credit limits
• Reconcile customer accounts with customer statements
• Appropriately entering and allocating all cash receipts into the Finance system

Reporting

• Maintaining detailed records of all collections and daily customers visits activities
• Provide a weekly forecast of expected cash collections to Senior Credit Controllers
• Report on changes from earlier cash collection forecasts
• Inform credit team of any changes on customers status/ address ..etc.

Escalations

• Feedback on company issues, market issues, credit control and customer service issues
• Escalate the default customer accounts to the Senior Credit Controllers

Other

• Daily banking and processing received cheques and cash
• Lawyers visits
• Participate in and suggest continuous process improvement ideas
• Follow up on customer queries