Debt Collector Job in Dubai, UAE at Rapid Access

Job Description

MAIN PURPOSE OF JOB:  The Debt Collector will be organising collections according to the Rapid Access credit control policy.  Reporting into the Head of Credit Middle East, the Debt Collector will be part of a team responsible for credit and collection across UAE. He will ensure the timely collection of customers payments and invoices submissions to all UAE customers. He will be reporting all current and potential customers risks to Rapid Credit team.
KEY RESPONSIBILITIES:  Account Management  

  • Work with the Senior Credit Controllers to manage a portfolio of customer accounts
  • Cash Collection
  • Visit customers to submit invoices, documents, statements of accounts and cash collection
  • Inform customers of overdue accounts and amount currently owed
  • Discuss with customers to determine reasons for overdue payments
  • Record customer commitment to repay debt
  • Report all customers related issues on daily basis
  • Support to sort out customers disputes
  • Bank deposits and lawyers’ visits


  • Ensure that invoices/ customers documents are correct and issued on time to UAE customers  
  • Ensure collection is correct and made as per the agreed payment terms and credit limits
  • Reconcile customer accounts with customer statements
  • Appropriately entering and allocating all cash receipts into the Finance system


  • Maintaining detailed records of all collections and daily customers visits activities
  • Provide a weekly forecast of expected cash collections to Senior Credit Controllers
  • Report on changes from earlier cash collection forecasts
  • Inform credit team of any changes on customers status/ address ..etc.


  • Feedback on company issues, market issues, credit control and customer service issues
  • Escalate the default customer accounts to the Senior Credit Controllers


  • Daily banking and processing received cheques and cash
  • Lawyers visits
  • Participate in and suggest continuous process improvement ideas
  • Follow up on customer queries 


The chosen candidate will meet ALL the essential criteria below:  ESSENTIAL 

  • High school diploma or above
  • Previous experience in a credit or cash collections role
  • Ability to analyse and interpret large amounts of numerical information
  • Ability to deal with customers of the public on a daily basis
  • Hold a current full and clean driving license
  • Computer literate – Word and Excel
  • Good standard of written and spoken English language skills


  • Excellent customer service skills 
  • Persuasive and friendly personality that enjoys meeting people
  • Highly motivated and ambitious with a determination to meet and exceed targets
  • Excellent communication and negotiation skills
  • Ability to solve urgent matters, schedule workload and work under pressure
  • Ability to work in an international environment

Job Details

Job Location
Dubai, United Arab Emirates

Company Industry
Construction & Building; Heavy Industry & Metallurgy

Company Type
Employer (Private Sector)

Job Role
Accounting and Auditing

Employment Type

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 4

Residence Location
United Arab Emirates


About Company

Company: Rapid Access

Company Location:  Dubai, UAE

Job Category: Construction & Building; Heavy Industry & Metallurgy

About Rapid Access