Overview

Data Center Operator/NOC Jobs in Abu Dhabi – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Title: Data Center Operator/NOC

Company: SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Location: Abu Dhabi – UAE

Type: Contract


Category: IT/Tech

Position: Data Center Operator (NOC)

Job Description

Monitor data centre services continuously and resolve or action upon any events or issues that occur based on standard policy and protocols. Identify and respond to faults on systems and networks, liaise with 3rd party suppliers and vendors for maintaining datacentre facility and handle escalations through to resolution. Respond to requests for support following agreed procedures including allocating these requests to appropriate teams internally and maintains relevant records. Gather and report service level information to ensure compliance with SLAs as defined by policy or client agreements, ensure all reports are filed and maintained. Maintain facilities (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at POPs). Provide first level of troubleshooting to resolve system and user queries and issues. Execute applications and database shutdown and start-up, ensure shutdown and start-up are successful and escalate to appropriate administrator in case of any issue or error. Service Desk role and responsibility after office hours, week ends and public holidays 24×7 operations, working on shift duties Maintain SOPs (Standard Operating Procedures) will help carry out complex routine operations Monitor and manage antivirus agents Manage deployment. Application and Database Backup Security & Environment Governance Requirements Requirements: Diploma in IT or Bachelor’s degree or Information Technology Engineering Experience, Knowledge and Skills Minimum 3 years’ experience in handling datacentre and monitoring systems Minimum 3 years’ experience in handling enterprise monitoring systems Knowledge of ITIL policies & procedures Basic understanding of network monitoring concepts and management tools Basic knowledge of the OSI model, switching and internet routing technologies Strong analytical and problem-solving skills Ability to work independently with little supervision Written and spoken English is essential, Arabic is preferred

 

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