Customer Support Associate Jobs in Dubai at IT Connections
Title: Customer Support Associate
Company: IT Connections
Customer Support Administrator
The Customer Support Administrator will report to the Director and will provide administrative support, manage office functions including: calls, receiving customers, database management, daily office operations, maintaining services records, and providing general support.
The Administrator will be the first point of contact for customers seeking support and information. Additionally, the Administrator, will manage all documentations in support of the Technical Department.
Work Arrangement: Full-time ·
Duties and Responsibilities:
Receiving/attending enquiries from the customers.
Well versed in calls handling.
Creation of Job cards and delegating tasks to technicians, ensuring all duties are achieved within the TAT.
Communicating with the customers for the up-to-date status of their repair.
Coordinate and arrange with couriers/drivers in regards to collecting/dispatching serviced items.
Working with the Logistics and Technicians, ensuring all relevant unit is kept and serviced to the best standards.
Introduce efficiencies in services collection/delivery by ensuring a high percentage of First Call Resolutions.
Identify tickets where services were not delivered to a high standard & discuss the same with management.
Flag recurring service requests for problem management & root cause analysis.
Create daily, weekly, monthly & quarterly reports (internal and client-facing).
Conduct regular client feedback surveys to ensure satisfaction with the quality of services delivered.
Discuss any critical feedback or complaints with management & identify potential solutions.
Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
Making sure TAT is met to serve customers fast and mainly manner.
Experience of working in a fast-paced, challenging and adapting environment
Diploma / Bachelor’s degree and knowledge in Customer Service.
Excellent in English communication (verbal and written).
Extremely organize and fast.
Excellent in Microsoft Excel
Can handle multitasking and extreme pressure.
Attention to detail
Experienced in Service Centre is a plus.
Job Type: Full-time
Salary: AED2,500.00 – AED3,000.00 per month
customer service: 2 years (Required)