Overview

Customer Support – Arabic English Speaking Jobs in Sharjah – UAE at Extron Electronics Middle East FZE

Title: Customer Support – Arabic English Speaking

Company: Extron Electronics Middle East FZE

Location: Sharjah – UAE

Type: Full Time

Category: Customer Service/Help Desk

Customer Support

Job Location:
Dubai & Sharjah

Experience:

– 3

Yrs to 5yrsKey

Qualifications:

The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues.

Dutiesshall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up. The Customer Support must know the importance of excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes, programs and follow technical trainings, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company.

The position requires strong customer relations skills, excellent communications skills in ARABIC & ENGLISH and the ability to work effectively within a team environment. Technical knowledge and support of all Audio Visual products will be added an advantage.

General

Responsibilities:

Provide Excellent Customer Service

Handle all Customer Service related calls

Knows to whom and when to transfer a call

Enter customer orders accurately into the Avante system

Proofread and confirm correctness of orders

Assist team with projects as assigned

Develop and Maintain close relationships and contact with dealer base

Ability toretrieve information to answer customer questions

Ensure database accuracy with updates as required

Assist in resolving minor client issues when solutions are available and know when to get a Team Leader or Manager involved

Utilize marketing tools such as website, catalog and price guide

Know Sales Policies and Procedures

Any other duties as assigned to you by the management

General

Qualifications

Bachelor’s degree with 3 to 5 years’ experience as Sales Support on B to B, ideally in Audio Visual industry

 

About Extron Electronics Middle East FZE