Overview
Customer Success Specialist Jobs in Riyadh at Moyasar
Title: Customer Success Specialist
Company: Moyasar
Location: Riyadh
Moyasar Financial Companyis a Saudi company headquartered in Riyadh, licensed by the Saudi Central Bank (SAMA) to provide payment gateway services.
It was established in 2015 by Saudi engineers who studied the market, determined best practices, and then built an efficient financial infrastructure to offer secure and convenient electronic payment options for our clients and be part of every online success story.
Today Moyasar is working with most leading acquirers in the market and has the trust of many SMEs and Big merchants. 94% of Moyasar team is local talents and were proudly a valuable part of shaping Moyasar.
Looking to have more talented workers to join Moyasar Family.
Responsibilities:
Work cross-functionally within the company to communicate with all stakeholders in customers’ success.
Responsible for the smooth onboarding of the customers by ensuring the customer went live successfully with Moyasar which include setting up accounts and training.
Establish and develop relationships with customers to fully understand and meet their needs and requirements.
Responsible for Increasingly acquiring new merchants, ensuring retention, and delivering satisfaction.
Responsible for educating the customers on business initiatives and services and training on how to utilize them to their fullest potential in accordance with specific procedures and SLAs.
Serving as the customer’s representative and advisor during the customer experience journey by providing customers with comprehensive product/service consultations and guiding their decision-making process.
Escalate to the direct manager & related units any issues that might be alarming or require upper management interference.
Ensure that customer information and contact details are constantly updated.
Collect and review KYC documents, close the deal, and follow all the needed steps for onboarding the merchant for activation along with providing full support after going live.
Provide all needed assistance to the customer service team to assure that the tickets are always closed and resolved.
Resolve complaints and issues efficiently and in a timely manner.
Qualifications:
Bachelor’s Degree in business and any related majors.
1-2 years experience in customer Service, Sales, or Call Centre.
Excellent Arabic & English communication skills (speaking and writing).
Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
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