Overview

Customer Success Manager (Oil and Gas experience): Dubai Jobs in Dubai at NOV

Title: Customer Success Manager (Oil and Gas experience): Dubai

Company: NOV

Location: Dubai

Job DescriptionCLOSING DATE 03 OCTOBER 2022.

NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below.Job SummaryCustomer Success Manager ensures successful integration and adoption of our solutions. Working closely with Sales, Product Line, Engineering, and our Customer Support Center, this individual works closely with our customers to ensure their expected business outcomes are achieved as a result of using our products.

Job Description

Manage and oversee the onboarding stage of the customer lifecycle

Work with our customers to understand their desired business outcomes and establish their solution success criteria

Work with internal team to create and implement an action plan that ensures success criteria are achieved

Coordinate with Account Manager, Product Line, Engineering and Customer Success Center team members as needed throughout the project to address issues, implement changes and ensure successful adoption

Track progress and report out status

Provide technical insight into solution features and benefits to internal and external customers

Where applicable, train customers on how to use our software solutions or showcase newly released features

In coordination with the customer’s Account Manager, work closely with customers throughout the onboarding stage to ensure their visibility of progress and adoption of technology

Post implementations, engage with customers to ensure the solution is continuing to meet their business objectives

Qualifications

5+ Years of oil industry experience

Bachelor’s Degree in Business, Engineering, Computer Science, Physical Sciences, or equivalent experience

Experience working with customers on solution implementations

Excellent presentation and technical communication skills for customer-facing presentations of technologies and solutions offered by NOV

Customer Focus

Business and Financial Acumen

Drive for Results

Organization skills

Project management

Effective Communication and Presentation Skills

Proficient in Microsoft Word, Excel, Teams, Planner or equivalent software

Fluent in English and Arabic

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Organization

Wellbore Technologies

Within NOV Wellbore Technologies, we enhance drilling performance at the rig, both on land and offshore. We understand the complete process and anticipate what our customers need to be successful.

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About NOV