Customer Success Director – ME Jobs in Dubai – UAE at Back base

Title: Customer Success Director – ME

Company: Back base

Location: Dubai – UAE

Type: Full Time

Category: Customer Service/Help Desk, Management

As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in Middle East. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.

You haveentrepreneurial mindset and a high level of initiative;

You haveproven senior account director experience in the digital world with financial institutions;

You arepragmatic with proven leadership experience and the ability to build, motivate and direct multiple customer success teams;

You havesignificant experience working regularly with C-level Client executives;
You exercise excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization;

You areable to perform in a high demanding environment and know how to de-escalate issues;

You area relationship builder in an international corporate world who knows the true meaning of strategic customer management;

You haveworked within Financial Technology Services at Sr. Management or Director level and understands how to manage digital transformation and implementation;
The complexities and challenges both internal and external are the environment you thrive in.


About Back base