Customer Service Support Manager Jobs in Dubai at VAI Marketing Management

Title: Customer Service Support Manager

Company: VAI Marketing Management

Location: Dubai

Position:Customer Support Manager


The Team

We’re made up of people of all different beliefs, cultures, colours and backgrounds with one thing in common…we’re in this together. We’re here to make a difference in our community, and in ourselves. And while it’s hard work, we support each other and have fun doing it! When you work with us, you have the opportunity to learn and grow with the company.

VAI Marketing Management is a marketing and management consultancy company owned by PROTOCOL33. PROTOCOL33 is a project incubator and accelerator developed by experienced and passionate entrepreneurs and experts in the FinTech and blockchain industries.

As part of our continued growth and expansion, we are looking for an experienced Customer Support Manager to join our team:

The primary responsibilities include:

Responsible to perform everyday-management of the Customer Support Department;

Responsible to request from the subordinated employees of the Customer Support Department reports on the performed tasks;

Responsible to assign tasks to each employee of the Customer Support Department.

Responsible to promote and provide stable performance of the Customer Service team;

Responsible to promote strategic management of the Customer Support Department;

Upon receiving approval from the Direct Manager, to assemble teams for relevant projects;

Responsible to perform a constant examination of the efficiency performed by employees of the Customer Support Department;

To request from Team Leaders reports on the efficiency of Customer Support Specialists.

Fostering a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond

Serving as a subject matter expert for our most escalated teams, covering the most complex crypto subjects

Other Responsibilities:

To select customer support tools (including chat, tickets, chatbot solutions);

To prepare a list of responses for “Frequently Asked Questions”;

To inform the Human Resource Manager about the necessity of additional employees (new vacancies) or to fill existing vacancies (terminated employment agreements and other cases);

On the efficiency of the customer service department, as well as immediately inform the Direct Manager about emergency situations;

To perform other tasks not mentioned in the job description, but related to the competence of the position.

Desired Skills and Experience

Higher education in team management or Business;

At least two years of work experience leading a team or Customer Service Support;

Excellent communication skills in customer service;

Excellent knowledge of English, another language proficiencies will be added benefit

Computer literate (MS Office).

Required competencies:

Excellent communication skills;

Strategic management;

The ability to maintain calm under pressure

Concern for order, accuracy, and quality;


Skills of teamwork;



Our Vision

We take pride in our vision to provide outsourcing solutions that propel the businesses that partner with us to new levels of success. By fostering our mission, VAI Marketing Management is passionate about delivering service and a great customer experience. We create innovative solutions, creating value for shareholders, clients, and employees, while maintaining a broad commitment to the environment and society.

Workplace values

We live and breathe in our values therefore it’s very important for us that …

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About VAI Marketing Management